Shapiro Negotiations

Can “Dealing With Difficult Conversations” Be Trained?

Difficult is defined as needing much effort or skill to deal with. Conversation is defined as a verbal exchange between two or more people. Why are difficult conversations such a hot topic in articles, academic literature, social media, and training? Because they are so important and unavoidable. Whether it is bringing up a potentially sensitive

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Ten Traits of an Ideal Annual Sales Event Speaker

The annual sales event is important for your sales team – maybe even the most important part of the year. It’s an opportunity to accomplish several different things, from boosting morale to developing your team as professionals and even making an operational forecast for the coming year. It’s a social event, as well as an

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What Is BATNA?

Sometimes, the worst scenario occurs: a negotiation breaks down and an agreement may fall apart between the parties involved. When all else fails, having a prepared BATNA is essential in keeping the negotiation from shutting down and a last resort at resolving conflict. If a salesperson is careful enough, they can still have control of

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