Last Week Training Magazine posted an article written by SNI’s John Buelow. Read below for a brief excerpt and find the full article here: http://www.trainingmag.com/3-benefits-making-role-play-part-training
Benefits of Role-Play
Here are just a few of the benefits of making role-play a part of your business training:
1. Build confidence: When your team role-plays, you can throw any number of situations at them. Role-playing provides a safe environment to encounter these scenarios for the first time, which builds confidence in team members that can help them in their day-to-day roles.
2. Develop listening skills: Good role-playing requires good listening skills. In addition to understanding the words the other person is saying, it’s important to pay attention to body language and non-verbal clues. Better to have your team develop these skills while role-playing than when they’re trying to perform in the real world.
3. Creative problem-solving: No matter how outlandish a situation you create in a controlled environment, generally, something even more bizarre is bound to happen on the job. Role-playing will at least give your team the chance to get some experience in handling difficult situations and in developing creative problem-solving skills.