THEY’RE LURKING EVERYWHERE.
The first step is identifying the difficult person from the wide range out there— Situationally Difficult People (they’ve had a bad day and they’re taking it out on you), Strategically Difficult (their tricks and tactics make your life miserable), or Simply Difficult (it’s their 24/7 m.o.). Next, you’ll learn foolproof ways to sidestep confrontation while maintaining your integrity.
In this guide for dealing with difficult people at work, at home, and throughout life, Ron Shapiro and Mark Jankowski show you how to defuse even the most difficult run-in with the most ornery S.O.B. – and still achieve your goals.
We all know them. They thrive on being difficult and nasty and always seem to succeed in driving you berserk. This practical guide provides the tools you’ll need to deal with your nothing-is-ever-good enough boss, your everything-is-a-competition client, even your kvetching in-laws.