Bed, Breakfast, and Bargaining
Soft Skills for Hard Negotiations in Hospitality
Don't leave money on the table. Equip your team with the skills to negotiate confidently across all aspects of your hospitality business.
Trusted by the Hospitality Industry
Whether you run a cafe or hotel chain, the hospitality industry has challenges all over. For example, over 80% of hotels are struggling just to staff up. On top of that, you’re racing to integrate new technology like AI—now a staple in improving guest interactions and streamlining kitchen chaos. And then there’s the green shift: many travelers now favor eco-conscious choices, pushing you to adopt sustainable practices from local sourcing to waste reduction. The time is now to either innovate or risk falling behind.
Negotiation Training Delivers Value
Every interaction in the hospitality world can turn a first-time guest into a lifelong customer. That alone is why negotiation skills are essential ingredients for success. From smoothing out supplier agreements to handling a room upgrade request with finesse, here’s how negotiation training can transform your team, whether they’re behind the front desk, in the kitchen, or managing the floor:
- Enhanced Communication Skills: Training helps staff articulate their needs and understand others’ perspectives better, leading to clearer, more effective communication. Customer needs and expectations are all over the place, and mastering this skill can benefit both you and your guests.
- Snagging Sweetheart Supplier Deals: Ever had to haggle over linen prices? With solid negotiation chops, your team can lock down deals that cut costs without cutting quality, from food vendors to housekeeping services.
- Squashing Staff Squabbles: In the heat of a busy kitchen or during a hectic check-in rush, tensions can flare. Negotiation training helps your team handle these hot moments with cool heads, keeping the peace and the pace.
- Empowering Your People: When staff know how to negotiate, they handle tasks with more confidence. Whether it’s discussing shift changes or asking for necessary resources, they’re set up to succeed, feel more satisfied, and stick around longer.
- Higher Guest Satisfaction: Skilled negotiators are better at fulfilling guest requests and managing expectations. This ability keeps guests and customers more satisfied and loyal. Think higher of repeat business and positive reviews.
Negotiation Training for Hospitality Professionals
The following hospitality teams could particularly benefit the most from negotiation training:
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Hotel Front Desk Teams
Restaurant Management Teams
Event Planning Teams
Housekeeping Teams
Catering Staff
Sales and Marketing Teams
Purchasing Departments
Restaurant Kitchen Staff
Guest Services Teams
Food and Beverage Managers
Spa and Wellness Staff
Maintenance Teams
Hotel Security Teams
Human Resources Departments
Convention Services Teams
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“I highly recommend SNI for negotiation training. SNI really focused on our needs and customized our training so that we got as much out of it as possible. The pre-work was instrumental in engaging our team and fostering learning. We’ve been able to take what we learned and apply it to our daily responsibilities.”
— Senior Manager, Contracts
Collins Aerospace
Shapiro Negotiations Institute: Your Premier Partner for Hospitality Negotiations Training
Picture your hospitality team in action—negotiating with suppliers for the freshest ingredients, handling guest requests with tact, or booking large events under tight deadlines. That's where Shapiro Negotiations Institute (SNI) steps in. With heavyweight clients like Sodexho and Hilton, we bring proven negotiation prowess right to your hotel lobby or restaurant floor.
Here's how:
Customized for Hospitality Needs
We can specifically design our training programs for the unique challenges of the hospitality industry, from managing vendor contracts to upselling premium services.
Hands-On Practice
Forget dull seminars. Our workshops are like a day in the life of your team—full of role-playing that mirrors your daily challenges in hotels and restaurants.
Strategies You Can Use Now
Walk away with tactics you can immediately apply to make guest interactions smoother and deals sweeter.
Trainers Who Know the Ropes
Our trainers are experts in negotiation and also know the ins and outs of hospitality, from the rush of check-in to the buzz of the dining room.
Long-Term Support
Think of us as part of your crew. We’re here for the long haul, helping you integrate and evolve these skills with every guest and every deal.
