Nice vs. Nasty Pre Work

You will be attending a negotiation seminar presented by Shapiro Negotiations Institute (SNI) in the near future. In preparation for this interactive program, we ask that you take a few moments to input your responses below.

It is extremely helpful if you provide detailed descriptions in your responses (at least several sentences).

This information is for SNI’s internal use only and will not be shared with any third parties.

Thank you!

Enter information about yourself.

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Program Date*



Describe a time you successfully dealt with a 'difficult' individual.*

How did you get to the end result and why do you consider it successful?*

Describe a time you were unsuccessful in dealing with a 'difficult' individual.*

How was the end result reached?*