Wallace brings decades of hands-on experience to every engagement. He’s worked directly with executives at major corporations and taught them how to turn everyday interactions into competitive advantages. 

His keynotes are known for getting people directly involved. Audiences walk away knowing how to find common ground with challenging clients, shift from giving orders to building collaboration, and make every conversation count.

Wallace’s approach comes from real-world testing. He’s seen what works when relationships fall apart and what saves them. His methods help leaders put relationships ahead of rigid processes and show genuine intent that people can trust.

For instance, “The Relationship Engine” gives readers tools they can use immediately. The book includes an RQ Assessment that measures where your business relationships stand right now, plus an Action Planner that maps out exactly how to strengthen weak connections. Wallace also provides templates for building relationships both up and down the corporate ladder, whether you’re dealing with the C-Suite or an important client.